Developing & Retaining Logistics Personnel

900,00kr
Timmar: 
1
Sammanfattning: 
This 1.5-hour Expert On Demand course is presented by Professor Scott Keller of Michigan State University. The course identifies ways in which warehouse management at companies of all types can improve the performance of their employees. This will, in turn, improve the performance of the warehouse itself and improve the performance of the company as a whole. Professor Keller discusses specific methods of performance improvement including better training, implementation of incentive programs, and more. He also describes how to assess the needs of your warehouse employees - to learn what they need in their daily operations to be better performers. This recorded presentation is based upon an extensive survey conducted by Professor Keller that included more than 700 subjects.
Agenda: 
The following topics are included in this course: The changing role and competencies of logistics supervisors and front-line employees Establishing a workable and measurable “internal marketing plan” for developing and retaining highly productive and customer-conscious logistics employees Clearly defining the benefits and barriers of implementing a successful plan Defining the elements of a successful internal plan and providing managers the principles for employing the plan within their firm, department, and/or operation
Kursmål: 
By the end of this course, users should be able to: Discuss the criticality of having motivated employees within the warehousing and transportation fields Explain a study that took place to determine what motivates logistics employees Describe how people and jobs have changes over the last several years - and how this impacts job performance and how people view their jobs Summarize the most effective way to manage relationships and expectations within a logistics environment Describe each of the key elements of a successful internal marketing plan for motivating and retaining logistics personnel Identify a process for creating and implementing the internal marketing plan to motivate logistics employees Discuss potential barriers to the effective implementation of a marketing plan for logistics employees
Förkunskaper: 
Fundamentals of Fulfillment Warehouse Operations Labor Scheduling
SKU: 1000000076

This online course will provide participants with a clear understanding of the core elements necessary for developing and managing a useful plan to create an internally customer-focused logistics service environment. The concept of the “internal customer” will fully be explored and specific principles will be disclosed that when implemented within the firm: (1) identify supervisor/employee behaviors necessary to satisfy the most important internal customer needs, (2) establish internal costs associated with providing for the needs, (3) outline specific methods used to provide for internal customer needs, and (4) keep internal customers informed of the benefits they receive from the plan.

Pris: 900,00kr